Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you register and use our application:

• Identification data: Full name, email address, phone number
• Profile information: Profile photo (avatar), personal biography
• Authentication data: Password (encrypted), third-party service identifiers (Google, Facebook, Apple)
• Account information: Verification status, user role, last login date

1.2 Usage Information

We automatically collect information about how you use our application:

• Application usage data and features used
• Device information (device type, operating system, application version)
• Connectivity and performance data
• Error and crash information to improve the application

1.3 Migration Services Information

To provide our migration advisory services, we may collect:

• Migration documents you provide to us
• Information about your migration status
• History of consultations and services used
• Communications between you and our advisors

2. How We Use Your Information

2.1 Service Provision

• Provide migration advisory services
• Manage your account and user profile
• Facilitate communication with our specialized advisors
• Process payments and transactions

2.2 Service Improvement

• Analyze application usage to improve user experience
• Develop new features and services
• Fix errors and optimize performance
• Conduct research and statistical analysis

2.3 Communication

• Send important notifications about your account
• Provide updates on the status of your procedures
• Send relevant information about migration legislative changes
• Respond to your inquiries and support requests

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you give us your explicit consent
• Contract performance: To provide the services you have requested
• Legitimate interest: To improve our services and prevent fraud
• Legal compliance: When required by applicable legislation

4. Information Sharing

4.1 We Do Not Sell Your Information

We do not sell, rent, or share your personal information with third parties for commercial purposes.

4.2 Sharing with Service Providers

We may share information with trusted service providers who help us operate our application:

• Firebase (Google): For authentication, storage, and analytics
• Stripe: For payment processing
• Hosting providers: For secure data storage
• Communication services: For sending notifications

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders or subpoenas
• Protect our legal rights
• Prevent fraud or illegal activities
• Protect the safety of our users

5. Data Security

5.1 Technical Security Measures

• Encryption of data in transit and at rest
• Two-factor authentication when possible
• Continuous security monitoring
• Regular and secure backups

5.2 Organizational Security Measures

• Limited access to personal information only to authorized personnel
• Regular staff training on data protection
• Strict confidentiality policies
• Regular security audits

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you have requested
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Improve our services

Inactive account data will be deleted after 3 years of inactivity, unless the law requires a longer retention period.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:

7.1 Access and Control Rights

• Access: Request a copy of the personal information we have about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request the deletion of your personal information
• Restriction: Restrict the processing of your information

7.2 Portability and Objection Rights

• Portability: Receive your information in a structured and readable format
• Objection: Object to the processing of your information for certain purposes
• Withdrawal of consent: Withdraw your consent at any time

7.3 How to Exercise Your Rights

To exercise any of these rights, you can:

• Contact us through the contact information provided at the end of this policy
• Use the privacy settings in the application
• Send a written request to our address

8. Cookies and Similar Technologies

Our application may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze application usage
• Improve functionality and performance
• Provide personalized content

You can control the use of cookies through your device settings.

9. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal information to these countries, we ensure that:

• Adequate safeguards exist to protect your information
• Appropriate data protection guarantees are met
• International privacy standards are respected

10. Minors

Our services are directed to people over 16 years of age. We do not intentionally collect personal information from minors under 16 without verifiable consent from their parents or legal guardians.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes through:

• In-app notifications
• Email to the registered address
• Updating the "last modified" date on this page

We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact

13. Supervisory Authority

If you believe that the processing of your personal information does not comply with applicable legislation, you have the right to file a complaint with the competent data protection supervisory authority in your jurisdiction.

In Spain, the supervisory authority is the Spanish Data Protection Agency (AEPD):

• Website: www.aepd.es
• Address: C/ Jorge Juan, 6, 28001 Madrid
• Phone: 901 100 099